Privacy policy
1. Introduction
HTM°Solutions ("HTM," "we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines the types of personal information we collect, how we use it, and your rights regarding your data.
2. Information We Collect
We collect personal information when you register for our services, interact with our website, or use our applications. The data collected includes:
Account Information: Name, email address, password, and phone number (if required for verification purposes).
Device Synchronization Data: IP address, synchronization time and date, diagnostic logs, device location, device details, network information (Wi-Fi, mobile network), and battery status.
Customer Support Data: Name, email, phone number, mailing address, communication records, and service history.
Transaction Data: If you purchase products or services, we collect your name, address, email, and phone number. Payment details are processed by third-party service providers and are not stored by us.
Location Data: If you enable location-based services, your device's physical location may be collected to provide the requested service.
Fraud Prevention Data: We collect information about your interactions with our services to detect and prevent fraudulent activities.
Cookies and Tracking Data: We use cookies to improve user experience, analyze site traffic, and personalize content. More details are available in our Cookie Policy.
3. Why We Collect Your Data
We collect, store, and use personal data only for purposes related to our services, including:
Account Management: To create and manage your user account.
Service Improvement: To analyze user behavior and improve website and application functionality.
Customer Support: To assist with inquiries, troubleshoot issues, and provide a better support experience.
Communication: To send updates, service notifications, and respond to customer service requests.
Legal Compliance: To comply with GDPR and other applicable data protection regulations.
Fraud Detection: To identify, prevent, and respond to fraudulent or unauthorized activities.
4. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
Consent: When you explicitly agree to the collection and use of your data. You may withdraw your consent at any time.
Contract Performance: When data processing is necessary to fulfill our contractual obligations.
Legal Compliance: When we need to comply with legal obligations.
Legitimate Interest: When we have a legitimate interest, such as fraud prevention or improving our services, provided it does not override your rights and interests.
5. Data Sharing and Third Parties
HTM°Solutions does not sell or rent personal data. However, we may share your information with:
Service Providers: Third-party partners who assist in service delivery, such as payment processing and cloud hosting, in compliance with GDPR.
Legal Authorities: When required by law, or to protect against fraudulent or illegal activities.
Business Transfers: In the case of a business merger, acquisition, or sale.
6. Data Retention
We retain personal data only for as long as necessary for the stated purposes. If you withdraw consent, we will delete your data within 30 days unless required by law to retain it.
7. Data Security
We implement industry-standard security measures to protect personal data against unauthorized access, loss, or misuse. However, no data transmission over the internet is completely secure, and we encourage users to take precautions.
8. Your Rights
Under GDPR, you have the following rights:
Access & Portability: Request a copy of your personal data.
Correction: Request corrections to inaccurate or incomplete data.
Erasure: Request deletion of your data.
Restriction: Limit the processing of your data under certain conditions.
Objection: Object to data processing for marketing purposes.
Withdraw Consent: Revoke consent at any time.
To exercise these rights, contact us at info@htmsolutions.fi
9. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in legal requirements or business practices. Users will be notified of significant changes.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
HTM°Solutions
Itälahdenkatu 22A, FIN-00210 Helsinki
Effective Date: 01.03.2025